• 预订细则
番薯游预定细则：
所有的客户都要求已经阅读、理解并接受下述预定细则：
- 旅行证件及签证要求
【特别提醒】受新型冠状病毒疫情影响，所有预定旅游配套的客户，请务必确保在出行前15天，未曾进入中国大陆地区。请务必与您的旅游客服确定您的出行是否符合相关国家的法律法规要求！ 每一位出行游客都需确保本人持有有效的国际通用护照，从出发日期起计算，至少有六个月及以上的有效期。相关的目的地旅游国及到达地旅游国签证必须处于有效期内，可能同时还需要相关的疫苗接种证明（取决于目的地国家的要求），出发前必须有足够的时间申请签证。请注意，签证的签发必须经由有关大使馆批准。每一位出行的游客必须确保本人的签证有效。我们强烈建议游客在申请成功签证或者护照有效期满六个月及以上的情况下进行旅游配套的预定，若因游客个人护照或签证问题而导致的无法出行或者改期（含延期），番薯游将不承担任何损失和赔偿责任。 - 旅游保险
我们强烈建议所有客户购买个人旅行保险，以支付押金、行李、人身意外、伤害、疾病等损失。我们对任何意外、损失或损坏概不负责。 - 预定信息
对于旅游配套（机票、马尔代夫产品&游轮轮&游艇除外）：对于已经完成预定的订单，任何的修改、增加或减少人数将视供应商是否允许修改，如果允许修改的话，将收取每位旅客S$10的手续费。公共假期及高峰期将不允许有任何的修改、增加或减少人数的操作（护照信息的更新除外）。 - 取消或者退款
对于旅游配套（机票、马尔代夫产品&游轮轮&游艇除外）：取消预订须以书面通知或本人亲自办理，以免产生误解。任何取消必须先经由度假村和/或酒店/船务公司的批准。若酒店同意取消，订单收取费用如下：（具体情况根据不同酒店收取费用的情况而定，以下为最低收费标准）收到取消或退款申请日期 (不含公共假日及高峰期) 取消费用 至出发之日起14天及以上 免费取消 至出发之日起7-13天前 总套餐费用的15% 至出发之日起2-6天前 总套餐费用的25% 至出发之日起2天内 不得取消（请告诉我们的旅游咨询师，我们会根据您的特殊情况尽力协助您） - 公共假期或高峰期出行的旅游订单将不做任何退款或取消操作。
- 包含在行程中所有的住宿、餐费、观光旅游、交通或者其他服务，但是未被旅客使用的，概不退款或者兑换。但是在酒店/度假村/船务公司批准的情况下，可以支持转让，被转让人须由预订人指定，并且被转让人的所有证件及签证须符合上述要求，转让收取的手续费为S$15/人。
- 机票：促销机票不支持退款，必须在预订时全额支付。乘客所作的任何修改均由其自行承担风险。如有任何更改，将收取手续费(须经航空公司批准)。
- 邮轮/游艇：一旦预定成功，不支持任何的退款/取消。
- 旅行证件及签证要求
海关关税、签证、行李超重费和其他服务费。旅游、人身保险、洗衣、饮料、客房服务费用等。向导、司机、领队及所有个人物品的小费。
RESPONSIBILITY
ZWOO MOBILE PTE LTD - FANSHUYOU and its associate agents act only as agents for the passengers and transportation companies, entertainment and meal suppliers and other principals involved in the tour. All tickets, vouchers and documents issued are subject to the terms, conditions and contracts under which such transportation and other services are provided. Our company and its agents and representatives are not responsible and expressly disclaim any liability for any injury, illness, damage, loss, delay, accident or irregularities that may be caused to person or property and all bookings are subject to the usual terms, conditions, and contract of the owner or operator of the service involved.
ZWOO MOBILE PTE LTD - FANSHUYOU is not liable for any offers and/or promotions in the event that any third party platforms and/or resorts and/or hotels conducts their own internal offers and/or promotions. It is fully in the customer's due diligence as a consumer to purchase what is deemed best for them.
ZWOO MOBILE PTE LTD - FANSHUYOU does not accept any liability in contract or in tort tin- any injury, damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by events which are beyond its control, or which are not preventable by reasonable diligence on its part including but not limited to war, civil disturbances, fire, floods, unusual severe weather, acts of god, acts of government or other authorities, accidents to the failure of machinery of equipment or industry action.
The transportation companies or firms shall be exempted from all liability in respect of any detention, delay, loss, danger, sickness or injury, by whomever caused and of whatever kind of occurring of or to the passenger at any time when the passenger, is not on board a carrier or conveyance used or operated by the transportation companies and firms.
The Company reserves the right to require any person to withdraw from the tour if he/she appears likely to endanger the health, safety or impair the comfort and enjoyment of others in the tour. The Company shall be under no further liability thereafter to any person.
ZWOO MOBILE PTE LTD - FANSHUYOU reserves the right to make minor and necessary adjustments to the travel itinerary at any time in order to ensure smooth service delivery for the customer in the event that unforeseen circumstances arise.
ZWOO MOBILE PTE LTD - FANSHUYOU is not liable for any offers and/or promotions in the event that any third party platforms and/or resorts and/or hotels conducts their own internal offers and/or promotions. It is fully in the customer's due diligence as a consumer to purchase what is deemed best for them.
FURTHER NOTES
- Fares shown are those current at the time of the publication of the brochure or the price lists which forms part of the brochure. It is therefore subject to change with or without notice due to increase in airfares, other transport costs, hotels rates, exchange rates and government tax etc.
In the event that wrong fares have been quoted, we reserve the right to fully refund the amount paid by the customer. The Company shall not be held liable for any contingent costs incurred by the customer arising from the cancellation. No further dispute will be entertained. - Customer should be aware that when deposit is paid, all arrangements are still subject to confirmation. When arrangements are unable to confirm, we'll reserve the right to provide similar arrangements. Any expenses incurred should be borne by the customer. The Company shall not be liable for any further responsibilities.
- ZWOO MOBILE PTE LTD - FANSHUYOU shall not be held responsible to any person for the deportation or refusal of entry by Immigration Authorities of tour members resulting from possession of unlawful items or holding improper travel documents or other cause or whose behaviour and activities are considered as subversive by the foreign government concerned.
- No guides, tour leaders or other employees or agents of this Company is authorized to commit the company to any liability whatever and the Company will not be bound by any statement or representation unless it is written and signed by management executive or any authorized member of the Company.
- Our staffs are employed to perform their duties. Any verbal/physical abuse towards them will not be tolerated. The management reserves the right to request such persons to leave the premises, further action may be taken.
COMPLAINTS/CLAIMS
All claims against the Company must be in writing within two weeks after completion of the trip. All disputes if any will be subject to the Singapore Court of Law. All terms and conditions mentioned above cannot be altered or waived except in writing by a General Manager or Director of the Company.
